Term and Conditions

1. Website Use

1.1 Eligibility

Our website and services are available to individuals aged 18 years or older who can form legally binding contracts. By using this site, you confirm you meet these requirements.

1.2 Account Responsibility

If you create an account, you are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.

1.3 Prohibited Activities

You agree not to:

• Use our website for any illegal purpose
• Attempt to gain unauthorized access to our systems
• Interfere with the proper working of the website
• Use any automated means to access the site without permission

2. Products and Services

2.1 Product Descriptions

We strive to accurately display our products (sports glasses and fashion eyewear for men, women, and kids) through images and descriptions. However, slight variations may occur, and we cannot guarantee that your device’s display will perfectly match product colors.

2.2 Availability

All products are subject to availability. We may limit quantities and discontinue products at any time without notice.

2.3 Prescription Lenses

For hygiene reasons, prescription lenses cannot be returned unless defective. Customers are responsible for providing accurate prescription information.

3. Orders and Payments

3.1 Order Acceptance

Your order represents an offer to purchase which we accept by sending an order confirmation email. We reserve the right to refuse any order for any reason.

3.2 Pricing

All prices are in GBP (£) and include VAT where applicable. We reserve the right to correct pricing errors that may occur.

3.3 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

Payment is processed at the time of order. You confirm that the payment method you use is yours or you have authorization to use it.

3.4 Order Processing

Orders are processed within 1-2 business days (excluding weekends and holidays). You will receive tracking information once your order ships.

4. Shipping and Delivery

4.1 Shipping Methods

We offer:

• Standard Shipping (£12.95): Shipped via DHL or FedEx with delivery in 10-15 business days after dispatch
• Free Shipping: Available for orders over £50, shipped via EMS with delivery in 15-25 business days after dispatch

4.2 Delivery Areas

We ship worldwide except to certain Asian countries and remote areas. Delivery times may vary depending on customs processing in your country.

4.3 Delivery Issues

You are responsible for providing a complete and accurate delivery address. We are not liable for failed delivery due to incorrect addresses or recipient unavailability.

5. Returns and Refunds

5.1 Return Policy

You may return most items within 15 days of receiving your order for a full refund or exchange, provided:

• Items are unused and in original condition
• All original packaging, tags, and protective covers are intact
• Proof of purchase is provided

5.2 Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

• Prescription lenses (unless defective)
• Items marked as “final sale”

5.3 Return Process

To initiate a return:

1. Email [email protected] within 15 days of receiving your order with your order number and reason for return
2. Wait for approval and return instructions (within 24 business hours)
3. Package items securely in original packaging
4. Ship to our address provided in your return approval email

5.4 Refund Processing

Once we receive and inspect your return (typically within 3-5 business days):

• Refunds will be issued to your original payment method
• Exchanges will be shipped once we receive the returned item

Please allow 5-10 business days for your refund to appear in your account.

6. Intellectual Property

All content on this website, including text, graphics, logos, and images, is our property or the property of our licensors and is protected by intellectual property laws. You may not use any content without our express written permission.

7. Limitation of Liability

Vision Sport Shop shall not be liable for any indirect, incidental, special, or consequential damages resulting from your use of our website or products. Our total liability for any claim related to our products or services shall not exceed the purchase price of the product in question.

8. Privacy

Your privacy is important to us. Please review our separate Privacy Policy which explains how we collect, use, and protect your personal information.

9. Changes to Terms

We may update these Terms and Conditions at any time. The updated version will be posted on our website with the effective date. Your continued use of our website after changes constitutes acceptance of the new terms.

10. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Contact Us

If you have any questions about these Terms and Conditions, please contact us:

Email: [email protected]
Address: 56 Broadway, Peterborough, GB PE8S 8DR