At Vision Sport Shop, we want you to be completely satisfied with your purchase of premium sports glasses and fashion eyewear. If for any reason you’re not happy with your order, we offer a straightforward returns and exchanges process.

Our Return Policy

You may return most items within 15 days of receiving your order for a full refund or exchange. To be eligible for a return:

  • Items must be unused, in their original condition, and in the original packaging
  • All tags and protective covers must be intact
  • A proof of purchase must be provided
Please note: For hygiene reasons, we cannot accept returns on:
  • Prescription lenses (unless defective)
  • Items marked as “final sale”

How to Initiate a Return or Exchange

Follow these simple steps:

  1. Contact us within 15 days of receiving your order by emailing [email protected] with your order number and reason for return
  2. Wait for approval – Our customer service team will respond within 24 hours (on business days) with return instructions
  3. Package your items securely in the original packaging
  4. Ship your return to our address (provided in your return approval email)

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error (wrong or defective item). We recommend using a trackable shipping service as we cannot be responsible for lost return packages.

Refund Process

Once your return is received and inspected (typically within 3-5 business days), we will process your refund or exchange:

  • Refunds will be issued to your original payment method
  • Exchanges will be shipped once the returned item is received

Please allow 5-10 business days for your refund to appear in your account, depending on your payment provider.

Return Request Template

Use this template when contacting us about your return:

Subject: Return Request – Order #[Your Order Number]

Email Body:

Dear Vision Sport Shop Team,

I would like to request a return/exchange for my recent order (#[Your Order Number]). The details are as follows:

  • Item(s) to return: [Product Name(s)]
  • Reason for return: [Please specify]
  • Preferred resolution: [Refund/Exchange for [Product Name & Details]]

Please advise on next steps at your earliest convenience.

Best regards,
[Your Full Name]
[Your Contact Information]

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the issue. We will arrange for a replacement or refund and cover all associated shipping costs.

International Returns

For customers outside the UK, please note:

  • Return shipping costs are the customer’s responsibility
  • Customs fees for returns are non-refundable
  • Please mark the package as “Returned Goods” to avoid additional customs charges

If you have any questions about our returns policy, don’t hesitate to contact our friendly customer service team at [email protected].